Global IT Service Management (ITSM) Market Size, Status and Forecast 2024-2031

Report ID: 955074 | Published Date: Jan 2026 | No. of Page: 125 | Base Year: 2025 | Rating: 4.9 | Webstory: Check our Web story
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Impact of U.S Tarrifs Analyzed 2025 

1 Report Overview
    1.1 Study Scope
    1.2 Market Analysis by Type
        1.2.1 Global IT Service Management (ITSM) Market Size Growth Rate by Type: 2016 VS 2021 VS 2027
        1.2.2 Cloud-based
        1.2.3 On-Premises
    1.3 Market by Application
        1.3.1 Global IT Service Management (ITSM) Market Share by Application: 2016 VS 2021 VS 2027
        1.3.2 SMEs
        1.3.3 Large Enterprises
    1.4 Study Objectives
    1.5 Years Considered

2 Global Growth Trends
    2.1 Global IT Service Management (ITSM) Market Perspective (2016-2027)
    2.2 IT Service Management (ITSM) Growth Trends by Regions
        2.2.1 IT Service Management (ITSM) Market Size by Regions: 2016 VS 2021 VS 2027
        2.2.2 IT Service Management (ITSM) Historic Market Share by Regions (2016-2021)
        2.2.3 IT Service Management (ITSM) Forecasted Market Size by Regions (2022-2027)
    2.3 IT Service Management (ITSM) Industry Dynamic
        2.3.1 IT Service Management (ITSM) Market Trends
        2.3.2 IT Service Management (ITSM) Market Drivers
        2.3.3 IT Service Management (ITSM) Market Challenges
        2.3.4 IT Service Management (ITSM) Market Restraints

3 Competition Landscape by Key Players
    3.1 Global Top IT Service Management (ITSM) Players by Revenue
        3.1.1 Global Top IT Service Management (ITSM) Players by Revenue (2016-2021)
        3.1.2 Global IT Service Management (ITSM) Revenue Market Share by Players (2016-2021)
    3.2 Global IT Service Management (ITSM) Market Share by Company Type (Tier 1, Tier 2 and Tier 3)
    3.3 Players Covered: Ranking by IT Service Management (ITSM) Revenue
    3.4 Global IT Service Management (ITSM) Market Concentration Ratio
        3.4.1 Global IT Service Management (ITSM) Market Concentration Ratio (CR5 and HHI)
        3.4.2 Global Top 10 and Top 5 Companies by IT Service Management (ITSM) Revenue in 2020
    3.5 IT Service Management (ITSM) Key Players Head office and Area Served
    3.6 Key Players IT Service Management (ITSM) Product Solution and Service
    3.7 Date of Enter into IT Service Management (ITSM) Market
    3.8 Mergers & Acquisitions, Expansion Plans

4 IT Service Management (ITSM) Breakdown Data by Type
    4.1 Global IT Service Management (ITSM) Historic Market Size by Type (2016-2021)
    4.2 Global IT Service Management (ITSM) Forecasted Market Size by Type (2022-2027)

5 IT Service Management (ITSM) Breakdown Data by Application
    5.1 Global IT Service Management (ITSM) Historic Market Size by Application (2016-2021)
    5.2 Global IT Service Management (ITSM) Forecasted Market Size by Application (2022-2027)

6 North America
    6.1 North America IT Service Management (ITSM) Market Size (2016-2027)
    6.2 North America IT Service Management (ITSM) Market Size by Type
        6.2.1 North America IT Service Management (ITSM) Market Size by Type (2016-2021)
        6.2.2 North America IT Service Management (ITSM) Market Size by Type (2022-2027)
        6.2.3 North America IT Service Management (ITSM) Market Size by Type (2016-2027)
    6.3 North America IT Service Management (ITSM) Market Size by Application
        6.3.1 North America IT Service Management (ITSM) Market Size by Application (2016-2021)
        6.3.2 North America IT Service Management (ITSM) Market Size by Application (2022-2027)
        6.3.3 North America IT Service Management (ITSM) Market Size by Application (2016-2027)
    6.4 North America IT Service Management (ITSM) Market Size by Country
        6.4.1 North America IT Service Management (ITSM) Market Size by Country (2016-2021)
        6.4.2 North America IT Service Management (ITSM) Market Size by Country (2022-2027)
        6.4.3 United States
        6.4.4 Canada

7 Europe
    7.1 Europe IT Service Management (ITSM) Market Size (2016-2027)
    7.2 Europe IT Service Management (ITSM) Market Size by Type
        7.2.1 Europe IT Service Management (ITSM) Market Size by Type (2016-2021)
        7.2.2 Europe IT Service Management (ITSM) Market Size by Type (2022-2027)
        7.2.3 Europe IT Service Management (ITSM) Market Size by Type (2016-2027)
    7.3 Europe IT Service Management (ITSM) Market Size by Application
        7.3.1 Europe IT Service Management (ITSM) Market Size by Application (2016-2021)
        7.3.2 Europe IT Service Management (ITSM) Market Size by Application (2022-2027)
        7.3.3 Europe IT Service Management (ITSM) Market Size by Application (2016-2027)
    7.4 Europe IT Service Management (ITSM) Market Size by Country
        7.4.1 Europe IT Service Management (ITSM) Market Size by Country (2016-2021)
        7.4.2 Europe IT Service Management (ITSM) Market Size by Country (2022-2027)
        7.4.3 Germany
        7.4.4 France
        7.4.5 U.K.
        7.4.6 Italy
        7.4.7 Russia
        7.4.8 Nordic

8 Asia-Pacific
    8.1 Asia-Pacific IT Service Management (ITSM) Market Size (2016-2027)
    8.2 Asia-Pacific IT Service Management (ITSM) Market Size by Type
        8.2.1 Asia-Pacific IT Service Management (ITSM) Market Size by Type (2016-2021)
        8.2.2 Asia-Pacific IT Service Management (ITSM) Market Size by Type (2022-2027)
        8.2.3 Asia-Pacific IT Service Management (ITSM) Market Size by Type (2016-2027)
    8.3 Asia-Pacific IT Service Management (ITSM) Market Size by Application
        8.3.1 Asia-Pacific IT Service Management (ITSM) Market Size by Application (2016-2021)
        8.3.2 Asia-Pacific IT Service Management (ITSM) Market Size by Application (2022-2027)
        8.3.3 Asia-Pacific IT Service Management (ITSM) Market Size by Application (2016-2027)
    8.4 Asia-Pacific IT Service Management (ITSM) Market Size by Region
        8.4.1 Asia-Pacific IT Service Management (ITSM) Market Size by Region (2016-2021)
        8.4.2 Asia-Pacific IT Service Management (ITSM) Market Size by Region (2022-2027)
        8.4.3 China
        8.4.4 Japan
        8.4.5 South Korea
        8.4.6 Southeast Asia
        8.4.7 India
        8.4.8 Australia

9 Latin America
    9.1 Latin America IT Service Management (ITSM) Market Size (2016-2027)
    9.2 Latin America IT Service Management (ITSM) Market Size by Type
        9.2.1 Latin America IT Service Management (ITSM) Market Size by Type (2016-2021)
        9.2.2 Latin America IT Service Management (ITSM) Market Size by Type (2022-2027)
        9.2.3 Latin America IT Service Management (ITSM) Market Size by Type (2016-2027)
    9.3 Latin America IT Service Management (ITSM) Market Size by Application
        9.3.1 Latin America IT Service Management (ITSM) Market Size by Application (2016-2021)
        9.3.2 Latin America IT Service Management (ITSM) Market Size by Application (2022-2027)
        9.3.3 Latin America IT Service Management (ITSM) Market Size by Application (2016-2027)
    9.4 Latin America IT Service Management (ITSM) Market Size by Country
        9.4.1 Latin America IT Service Management (ITSM) Market Size by Country (2016-2021)
        9.4.2 Latin America IT Service Management (ITSM) Market Size by Country (2022-2027)
        9.4.3 Mexico
        9.4.4 Brazil

10 Middle East & Africa
    10.1 Middle East & Africa IT Service Management (ITSM) Market Size (2016-2027)
    10.2 Middle East & Africa IT Service Management (ITSM) Market Size by Type
        10.2.1 Middle East & Africa IT Service Management (ITSM) Market Size by Type (2016-2021)
        10.2.2 Middle East & Africa IT Service Management (ITSM) Market Size by Type (2022-2027)
        10.2.3 Middle East & Africa IT Service Management (ITSM) Market Size by Type (2016-2027)
    10.3 Middle East & Africa IT Service Management (ITSM) Market Size by Application
        10.3.1 Middle East & Africa IT Service Management (ITSM) Market Size by Application (2016-2021)
        10.3.2 Middle East & Africa IT Service Management (ITSM) Market Size by Application (2022-2027)
        10.3.3 Middle East & Africa IT Service Management (ITSM) Market Size by Application (2016-2027)
    10.4 Middle East & Africa IT Service Management (ITSM) Market Size by Country
        10.4.1 Middle East & Africa IT Service Management (ITSM) Market Size by Country (2016-2021)
        10.4.2 Middle East & Africa IT Service Management (ITSM) Market Size by Country (2022-2027)
        10.4.3 Turkey
        10.4.4 Saudi Arabia
        10.4.5 UAE

11 Key Players Profiles
    11.1 ServiceNow
        11.1.1 ServiceNow Company Details
        11.1.2 ServiceNow Business Overview
        11.1.3 ServiceNow IT Service Management (ITSM) Introduction
        11.1.4 ServiceNow Revenue in IT Service Management (ITSM) Business (2016-2021)
        11.1.5 ServiceNow Recent Development
    11.2 Atlassian
        11.2.1 Atlassian Company Details
        11.2.2 Atlassian Business Overview
        11.2.3 Atlassian IT Service Management (ITSM) Introduction
        11.2.4 Atlassian Revenue in IT Service Management (ITSM) Business (2016-2021)
        11.2.5 Atlassian Recent Development
    11.3 Ivanti (HEAT Software)
        11.3.1 Ivanti (HEAT Software) Company Details
        11.3.2 Ivanti (HEAT Software) Business Overview
        11.3.3 Ivanti (HEAT Software) IT Service Management (ITSM) Introduction
        11.3.4 Ivanti (HEAT Software) Revenue in IT Service Management (ITSM) Business (2016-2021)
        11.3.5 Ivanti (HEAT Software) Recent Development
    11.4 IBM
        11.4.1 IBM Company Details
        11.4.2 IBM Business Overview
        11.4.3 IBM IT Service Management (ITSM) Introduction
        11.4.4 IBM Revenue in IT Service Management (ITSM) Business (2016-2021)
        11.4.5 IBM Recent Development
    11.5 Broadcom
        11.5.1 Broadcom Company Details
        11.5.2 Broadcom Business Overview
        11.5.3 Broadcom IT Service Management (ITSM) Introduction
        11.5.4 Broadcom Revenue in IT Service Management (ITSM) Business (2016-2021)
        11.5.5 Broadcom Recent Development
    11.6 BMC Software
        11.6.1 BMC Software Company Details
        11.6.2 BMC Software Business Overview
        11.6.3 BMC Software IT Service Management (ITSM) Introduction
        11.6.4 BMC Software Revenue in IT Service Management (ITSM) Business (2016-2021)
        11.6.5 BMC Software Recent Development
    11.7 ASG Software
        11.7.1 ASG Software Company Details
        11.7.2 ASG Software Business Overview
        11.7.3 ASG Software IT Service Management (ITSM) Introduction
        11.7.4 ASG Software Revenue in IT Service Management (ITSM) Business (2016-2021)
        11.7.5 ASG Software Recent Development
    11.8 Axios Systems
        11.8.1 Axios Systems Company Details
        11.8.2 Axios Systems Business Overview
        11.8.3 Axios Systems IT Service Management (ITSM) Introduction
        11.8.4 Axios Systems Revenue in IT Service Management (ITSM) Business (2016-2021)
        11.8.5 Axios Systems Recent Development
    11.9 SAP
        11.9.1 SAP Company Details
        11.9.2 SAP Business Overview
        11.9.3 SAP IT Service Management (ITSM) Introduction
        11.9.4 SAP Revenue in IT Service Management (ITSM) Business (2016-2021)
        11.9.5 SAP Recent Development
    11.10 Cherwell Software
        11.10.1 Cherwell Software Company Details
        11.10.2 Cherwell Software Business Overview
        11.10.3 Cherwell Software IT Service Management (ITSM) Introduction
        11.10.4 Cherwell Software Revenue in IT Service Management (ITSM) Business (2016-2021)
        11.10.5 Cherwell Software Recent Development
    11.11 Micro Focus (Formerly HPE)
        11.11.1 Micro Focus (Formerly HPE) Company Details
        11.11.2 Micro Focus (Formerly HPE) Business Overview
        11.11.3 Micro Focus (Formerly HPE) IT Service Management (ITSM) Introduction
        11.11.4 Micro Focus (Formerly HPE) Revenue in IT Service Management (ITSM) Business (2016-2021)
        11.11.5 Micro Focus (Formerly HPE) Recent Development
    11.12 Freshworks
        11.12.1 Freshworks Company Details
        11.12.2 Freshworks Business Overview
        11.12.3 Freshworks IT Service Management (ITSM) Introduction
        11.12.4 Freshworks Revenue in IT Service Management (ITSM) Business (2016-2021)
        11.12.5 Freshworks Recent Development
    11.13 Ultimo
        11.13.1 Ultimo Company Details
        11.13.2 Ultimo Business Overview
        11.13.3 Ultimo IT Service Management (ITSM) Introduction
        11.13.4 Ultimo Revenue in IT Service Management (ITSM) Business (2016-2021)
        11.13.5 Ultimo Recent Development
    11.14 Epicor
        11.14.1 Epicor Company Details
        11.14.2 Epicor Business Overview
        11.14.3 Epicor IT Service Management (ITSM) Introduction
        11.14.4 Epicor Revenue in IT Service Management (ITSM) Business (2016-2021)
        11.14.5 Epicor Recent Development
    11.15 TOPdesk
        11.15.1 TOPdesk Company Details
        11.15.2 TOPdesk Business Overview
        11.15.3 TOPdesk IT Service Management (ITSM) Introduction
        11.15.4 TOPdesk Revenue in IT Service Management (ITSM) Business (2016-2021)
        11.15.5 TOPdesk Recent Development
    11.16 Samanage
        11.16.1 Samanage Company Details
        11.16.2 Samanage Business Overview
        11.16.3 Samanage IT Service Management (ITSM) Introduction
        11.16.4 Samanage Revenue in IT Service Management (ITSM) Business (2016-2021)
        11.16.5 Samanage Recent Development
    11.17 Agiloft Service
        11.17.1 Agiloft Service Company Details
        11.17.2 Agiloft Service Business Overview
        11.17.3 Agiloft Service IT Service Management (ITSM) Introduction
        11.17.4 Agiloft Service Revenue in IT Service Management (ITSM) Business (2016-2021)
        11.17.5 Agiloft Service Recent Development
    11.18 Symantec
        11.18.1 Symantec Company Details
        11.18.2 Symantec Business Overview
        11.18.3 Symantec IT Service Management (ITSM) Introduction
        11.18.4 Symantec Revenue in IT Service Management (ITSM) Business (2016-2021)
        11.18.5 Symantec Recent Development
    11.18 SysAid
        .1 SysAid Company Details
        .2 SysAid Business Overview
        .3 SysAid IT Service Management (ITSM) Introduction
        .4 SysAid Revenue in IT Service Management (ITSM) Business (2016-2021)
        .5 SysAid Recent Development
    11.20 SolarWinds
        11.20.1 SolarWinds Company Details
        11.20.2 SolarWinds Business Overview
        11.20.3 SolarWinds IT Service Management (ITSM) Introduction
        11.20.4 SolarWinds Revenue in IT Service Management (ITSM) Business (2016-2021)
        11.20.5 SolarWinds Recent Development
    11.21 Autotask
        11.21.1 Autotask Company Details
        11.21.2 Autotask Business Overview
        11.21.3 Autotask IT Service Management (ITSM) Introduction
        11.21.4 Autotask Revenue in IT Service Management (ITSM) Business (2016-2021)
        11.21.5 Autotask Recent Development

12 Analyst's Viewpoints/Conclusions

13 Appendix
    13.1 Research Methodology
        13.1.1 Methodology/Research Approach
        13.1.2 Data Source
    13.2 Disclaimer
    13.3 Author Details
List of Tables
    Table 1. Global IT Service Management (ITSM) Market Size Growth Rate by Type (US$ Million):2016 VS 2021 VS 2027
    Table 2. Key Players of Cloud-based
    Table 3. Key Players of On-Premises
    Table 4. Global IT Service Management (ITSM) Market Size Growth by Application (US$ Million): 2016 VS 2021 VS 2027
    Table 5. Global IT Service Management (ITSM) Market Size by Regions (US$ Million): 2016 VS 2021 VS 2027
    Table 6. Global IT Service Management (ITSM) Market Size by Regions (2016-2021) & (US$ Million)
    Table 7. Global IT Service Management (ITSM) Market Share by Regions (2016-2021)
    Table 8. Global IT Service Management (ITSM) Forecasted Market Size by Regions (2022-2027) & (US$ Million)
    Table 9. Global IT Service Management (ITSM) Market Share by Regions (2022-2027)
    Table 10. IT Service Management (ITSM) Market Trends
    Table 11. IT Service Management (ITSM) Market Drivers
    Table 12. IT Service Management (ITSM) Market Challenges
    Table 13. IT Service Management (ITSM) Market Restraints
    Table 14. Global IT Service Management (ITSM) Revenue by Players (2016-2021) & (US$ Million)
    Table 15. Global IT Service Management (ITSM) Market Share by Players (2016-2021)
    Table 16. Global Top IT Service Management (ITSM) Players by Company Type (Tier 1, Tier 2 and Tier 3) (based on the Revenue in IT Service Management (ITSM) as of 2020)
    Table 17. Ranking of Global Top IT Service Management (ITSM) Companies by Revenue (US$ Million) in 2020
    Table 18. Global 5 Largest Players Market Share by IT Service Management (ITSM) Revenue (CR5 and HHI) & (2016-2021)
    Table 19. Key Players Headquarters and Area Served
    Table 20. Key Players IT Service Management (ITSM) Product Solution and Service
    Table 21. Date of Enter into IT Service Management (ITSM) Market
    Table 22. Mergers & Acquisitions, Expansion Plans
    Table 23. Global IT Service Management (ITSM) Market Size by Type (2016-2021) (US$ Million)
    Table 24. Global IT Service Management (ITSM) Revenue Market Share by Type (2016-2021)
    Table 25. Global IT Service Management (ITSM) Forecasted Market Size by Type (2022-2027) (US$ Million)
    Table 26. Global IT Service Management (ITSM) Revenue Market Share by Type (2022-2027) & (US$ Million)
    Table 27. Global IT Service Management (ITSM) Market Size Share by Application (2016-2021) & (US$ Million)
    Table 28. Global IT Service Management (ITSM) Revenue Market Share by Application (2016-2021)
    Table 29. Global IT Service Management (ITSM) Forecasted Market Size by Application (2022-2027) (US$ Million)
    Table 30. Global IT Service Management (ITSM) Revenue Market Share by Application (2022-2027) & (US$ Million)
    Table 31. North America IT Service Management (ITSM) Market Size by Type (2016-2021) (US$ Million)
    Table 32. North America IT Service Management (ITSM) Market Size by Type (2022-2027) & (US$ Million)
    Table 33. North America IT Service Management (ITSM) Market Size by Application (2016-2021) (US$ Million)
    Table 34. North America IT Service Management (ITSM) Market Size by Application (2022-2027) & (US$ Million)
    Table 35. North America IT Service Management (ITSM) Market Size by Country (2016-2021) & (US$ Million) 
    Table 36. North America IT Service Management (ITSM) Market Size by Country (2022-2027) & (US$ Million) 
    Table 37. Europe IT Service Management (ITSM) Market Size by Type (2016-2021) (US$ Million)
    Table 38. Europe IT Service Management (ITSM) Market Size by Type (2022-2027) & (US$ Million)
    Table 39. Europe IT Service Management (ITSM) Market Size by Application (2016-2021) (US$ Million)
    Table 40. Europe IT Service Management (ITSM) Market Size by Application (2022-2027) & (US$ Million)
    Table 41. Europe IT Service Management (ITSM) Market Size by Country (2016-2021) & (US$ Million) 
    Table 42. Europe IT Service Management (ITSM) Market Size by Country (2022-2027) & (US$ Million) 
    Table 43. Asia-Pacific IT Service Management (ITSM) Market Size by Type (2016-2021) (US$ Million)
    Table 44. Asia-Pacific IT Service Management (ITSM) Market Size by Type (2022-2027) & (US$ Million)
    Table 45. Asia-Pacific IT Service Management (ITSM) Market Size by Application (2016-2021) (US$ Million)
    Table 46. Asia-Pacific IT Service Management (ITSM) Market Size by Application (2022-2027) & (US$ Million)
    Table 47. Asia-Pacific IT Service Management (ITSM) Market Size by Region (2016-2021) & (US$ Million) 
    Table 48. Asia-Pacific IT Service Management (ITSM) Market Size by Region (2022-2027) & (US$ Million) 
    Table 49. Latin America IT Service Management (ITSM) Market Size by Type (2016-2021) (US$ Million)
    Table 50. Latin America IT Service Management (ITSM) Market Size by Type (2022-2027) & (US$ Million)
    Table 51. Latin America IT Service Management (ITSM) Market Size by Application (2016-2021) (US$ Million)
    Table 52. Latin America IT Service Management (ITSM) Market Size by Application (2022-2027) & (US$ Million)
    Table 53. Latin America IT Service Management (ITSM) Market Size by Country (2016-2021) & (US$ Million) 
    Table 54. Latin America IT Service Management (ITSM) Market Size by Country (2022-2027) & (US$ Million) 
    Table 55. Middle East & Africa IT Service Management (ITSM) Market Size by Type (2016-2021) (US$ Million)
    Table 56. Middle East & Africa IT Service Management (ITSM) Market Size by Type (2022-2027) & (US$ Million)
    Table 57. Middle East & Africa IT Service Management (ITSM) Market Size by Application (2016-2021) (US$ Million)
    Table 58. Middle East & Africa IT Service Management (ITSM) Market Size by Application (2022-2027) & (US$ Million)
    Table 59. Middle East & Africa IT Service Management (ITSM) Market Size by Country (2016-2021) & (US$ Million) 
    Table 60. Middle East & Africa IT Service Management (ITSM) Market Size by Country (2022-2027) & (US$ Million) 
    Table 61. ServiceNow Company Details
    Table 62. ServiceNow Business Overview
    Table 63. ServiceNow IT Service Management (ITSM) Product
    Table 64. ServiceNow Revenue in IT Service Management (ITSM) Business (2016-2021) & (US$ Million)
    Table 65. ServiceNow Recent Development
    Table 66. Atlassian Company Details
    Table 67. Atlassian Business Overview
    Table 68. Atlassian IT Service Management (ITSM) Product
    Table 69. Atlassian Revenue in IT Service Management (ITSM) Business (2016-2021) & (US$ Million)
    Table 70. Atlassian Recent Development
    Table 71. Ivanti (HEAT Software) Company Details
    Table 72. Ivanti (HEAT Software) Business Overview
    Table 73. Ivanti (HEAT Software) IT Service Management (ITSM) Product
    Table 74. Ivanti (HEAT Software) Revenue in IT Service Management (ITSM) Business (2016-2021) & (US$ Million)
    Table 75. Ivanti (HEAT Software) Recent Development
    Table 76. IBM Company Details
    Table 77. IBM Business Overview
    Table 78. IBM IT Service Management (ITSM) Product
    Table 79. IBM Revenue in IT Service Management (ITSM) Business (2016-2021) & (US$ Million)
    Table 80. IBM Recent Development
    Table 81. Broadcom Company Details
    Table 82. Broadcom Business Overview
    Table 83. Broadcom IT Service Management (ITSM) Product
    Table 84. Broadcom Revenue in IT Service Management (ITSM) Business (2016-2021) & (US$ Million)
    Table 85. Broadcom Recent Development
    Table 86. BMC Software Company Details
    Table 87. BMC Software Business Overview
    Table 88. BMC Software IT Service Management (ITSM) Product
    Table 89. BMC Software Revenue in IT Service Management (ITSM) Business (2016-2021) & (US$ Million)
    Table 90. BMC Software Recent Development
    Table 91. ASG Software Company Details
    Table 92. ASG Software Business Overview
    Table 93. ASG Software IT Service Management (ITSM) Product
    Table 94. ASG Software Revenue in IT Service Management (ITSM) Business (2016-2021) & (US$ Million)
    Table 95. ASG Software Recent Development
    Table 96. Axios Systems Company Details
    Table 97. Axios Systems Business Overview
    Table 98. Axios Systems Revenue in IT Service Management (ITSM) Business (2016-2021) & (US$ Million)
    Table 99. Axios Systems Recent Development
    Table 100. SAP Company Details
    Table 101. SAP Business Overview
    Table 102. SAP IT Service Management (ITSM) Product
    Table 103. SAP Revenue in IT Service Management (ITSM) Business (2016-2021) & (US$ Million)
    Table 104. SAP Recent Development
    Table 105. Cherwell Software Company Details
    Table 106. Cherwell Software Business Overview
    Table 107. Cherwell Software IT Service Management (ITSM) Product
    Table 108. Cherwell Software Revenue in IT Service Management (ITSM) Business (2016-2021) & (US$ Million)
    Table 109. Cherwell Software Recent Development
    Table 110. Micro Focus (Formerly HPE) Company Details
    Table 111. Micro Focus (Formerly HPE) Business Overview
    Table 112. Micro Focus (Formerly HPE) IT Service Management (ITSM) Product
    Table 113. Micro Focus (Formerly HPE) Revenue in IT Service Management (ITSM) Business (2016-2021) & (US$ Million)
    Table 114. Micro Focus (Formerly HPE) Recent Development
    Table 115. Freshworks Company Details
    Table 116. Freshworks Business Overview
    Table 117. Freshworks IT Service Management (ITSM) Product
    Table 118. Freshworks Revenue in IT Service Management (ITSM) Business (2016-2021) & (US$ Million)
    Table 119. Freshworks Recent Development
    Table 120. Ultimo Company Details
    Table 121. Ultimo Business Overview
    Table 122. Ultimo IT Service Management (ITSM) Product
    Table 123. Ultimo Revenue in IT Service Management (ITSM) Business (2016-2021) & (US$ Million)
    Table 124. Ultimo Recent Development
    Table 125. Epicor Company Details
    Table 126. Epicor Business Overview
    Table 127. Epicor IT Service Management (ITSM) Product
    Table 128. Epicor Revenue in IT Service Management (ITSM) Business (2016-2021) & (US$ Million)
    Table 129. Epicor Recent Development
    Table 130. TOPdesk Company Details
    Table 131. TOPdesk Business Overview
    Table 132. TOPdesk IT Service Management (ITSM) Product
    Table 133. TOPdesk Revenue in IT Service Management (ITSM) Business (2016-2021) & (US$ Million)
    Table 134. TOPdesk Recent Development
    Table 135. Samanage Company Details
    Table 136. Samanage Business Overview
    Table 137. Samanage IT Service Management (ITSM) Product
    Table 138. Samanage Revenue in IT Service Management (ITSM) Business (2016-2021) & (US$ Million)
    Table 139. Samanage Recent Development
    Table 140. Agiloft Service Company Details
    Table 141. Agiloft Service Business Overview
    Table 142. Agiloft Service IT Service Management (ITSM) Product
    Table 143. Agiloft Service Revenue in IT Service Management (ITSM) Business (2016-2021) & (US$ Million)
    Table 144. Agiloft Service Recent Development
    Table 145. Symantec Company Details
    Table 146. Symantec Business Overview
    Table 147. Symantec IT Service Management (ITSM) Product
    Table 148. Symantec Revenue in IT Service Management (ITSM) Business (2016-2021) & (US$ Million)
    Table 149. Symantec Recent Development
    Table 150. SysAid Company Details
    Table 151. SysAid Business Overview
    Table 152. SysAid IT Service Management (ITSM) Product
    Table 153. SysAid Revenue in IT Service Management (ITSM) Business (2016-2021) & (US$ Million)
    Table 154. SysAid Recent Development
    Table 155. SolarWinds Company Details
    Table 156. SolarWinds Business Overview
    Table 157. SolarWinds IT Service Management (ITSM) Product
    Table 158. SolarWinds Revenue in IT Service Management (ITSM) Business (2016-2021) & (US$ Million)
    Table 159. SolarWinds Recent Development
    Table 160. Autotask Company Details
    Table 161. Autotask Business Overview
    Table 162. Autotask IT Service Management (ITSM) Product
    Table 163. Autotask Revenue in IT Service Management (ITSM) Business (2016-2021) & (US$ Million)
    Table 164. Autotask Recent Development
    Table 165. Research Programs/Design for This Report
    Table 166. Key Data Information from Secondary Sources
    Table 167. Key Data Information from Primary Sources
List of Figures
    Figure 1. Global IT Service Management (ITSM) Market Share by Type: 2020 VS 2027
    Figure 2. Cloud-based Features
    Figure 3. On-Premises Features
    Figure 4. Global IT Service Management (ITSM) Market Share by Application: 2020 VS 2027
    Figure 5. SMEs Case Studies
    Figure 6. Large Enterprises Case Studies
    Figure 7. IT Service Management (ITSM) Report Years Considered
    Figure 8. Global IT Service Management (ITSM) Market Size (US$ Million), Year-over-Year: 2016-2027
    Figure 9. Global IT Service Management (ITSM) Market Size (US$ Million), 2016 VS 2021 VS 2027
    Figure 10. Global IT Service Management (ITSM) Market Share by Regions: 2020 VS 2027
    Figure 11. Global IT Service Management (ITSM) Market Share by Regions (2022-2027)
    Figure 12. Global IT Service Management (ITSM) Market Share by Players in 2020
    Figure 13. Global Top IT Service Management (ITSM) Players by Company Type (Tier 1, Tier 2 and Tier 3) (based on the Revenue in IT Service Management (ITSM) as of 2020
    Figure 14. The Top 10 and 5 Players Market Share by IT Service Management (ITSM) Revenue in 2020
    Figure 15. Global IT Service Management (ITSM) Revenue Market Share by Type (2016-2021)
    Figure 16. Global IT Service Management (ITSM) Revenue Market Share by Type (2022-2027)
    Figure 17. North America IT Service Management (ITSM) Market Size YoY Growth (2016-2027) & (US$ Million)
    Figure 18. North America IT Service Management (ITSM) Market Share by Type (2016-2027)
    Figure 19. North America IT Service Management (ITSM) Market Share by Application (2016-2027)
    Figure 20. North America IT Service Management (ITSM) Market Share by Country (2016-2027)
    Figure 21. United States IT Service Management (ITSM) Market Size YoY Growth (2016-2027) & (US$ Million)
    Figure 22. Canada IT Service Management (ITSM) Market Size YoY Growth (2016-2027) & (US$ Million)
    Figure 23. Europe IT Service Management (ITSM) Market Size YoY Growth (2016-2027) & (US$ Million)
    Figure 24. Europe IT Service Management (ITSM) Market Share by Type (2016-2027)
    Figure 25. Europe IT Service Management (ITSM) Market Share by Application (2016-2027)
    Figure 26. Europe IT Service Management (ITSM) Market Share by Country (2016-2027)
    Figure 27. Germany IT Service Management (ITSM) Market Size YoY Growth (2016-2027) & (US$ Million)
    Figure 28. France IT Service Management (ITSM) Market Size YoY Growth (2016-2027) & (US$ Million)
    Figure 29. U.K. IT Service Management (ITSM) Market Size YoY Growth (2016-2027) & (US$ Million)
    Figure 30. Italy IT Service Management (ITSM) Market Size YoY Growth (2016-2027) & (US$ Million)
    Figure 31. Russia IT Service Management (ITSM) Market Size YoY Growth (2016-2027) & (US$ Million)
    Figure 32. Nordic IT Service Management (ITSM) Market Size YoY Growth (2016-2027) & (US$ Million)
    Figure 33. Asia-Pacific IT Service Management (ITSM) Market Size YoY Growth (2016-2027) & (US$ Million)
    Figure 34. Asia-Pacific IT Service Management (ITSM) Market Share by Type (2016-2027)
    Figure 35. Asia-Pacific IT Service Management (ITSM) Market Share by Application (2016-2027)
    Figure 36. Asia-Pacific IT Service Management (ITSM) Market Share by Region (2016-2027)
    Figure 37. China IT Service Management (ITSM) Market Size YoY Growth (2016-2027) & (US$ Million)
    Figure 38. Japan IT Service Management (ITSM) Market Size YoY Growth (2016-2027) & (US$ Million)
    Figure 39. South Korea IT Service Management (ITSM) Market Size YoY Growth (2016-2027) & (US$ Million)
    Figure 40. Southeast Asia IT Service Management (ITSM) Market Size YoY Growth (2016-2027) & (US$ Million)
    Figure 41. India IT Service Management (ITSM) Market Size YoY Growth (2016-2027) & (US$ Million)
    Figure 42. Australia IT Service Management (ITSM) Market Size YoY Growth (2016-2027) & (US$ Million)
    Figure 43. Latin America IT Service Management (ITSM) Market Size YoY Growth (2016-2027) & (US$ Million)
    Figure 44. Latin America IT Service Management (ITSM) Market Share by Type (2016-2027)
    Figure 45. Latin America IT Service Management (ITSM) Market Share by Application (2016-2027)
    Figure 46. Latin America IT Service Management (ITSM) Market Share by Country (2016-2027)
    Figure 47. Mexico IT Service Management (ITSM) Market Size YoY Growth (2016-2027) & (US$ Million)
    Figure 48. Brazil IT Service Management (ITSM) Market Size YoY Growth (2016-2027) & (US$ Million)
    Figure 49. Middle East & Africa IT Service Management (ITSM) Market Size YoY Growth (2016-2027) & (US$ Million)
    Figure 50. Middle East & Africa IT Service Management (ITSM) Market Share by Type (2016-2027)
    Figure 51. Middle East & Africa IT Service Management (ITSM) Market Share by Application (2016-2027)
    Figure 52. Middle East & Africa IT Service Management (ITSM) Market Share by Country (2016-2027)
    Figure 53. Turkey IT Service Management (ITSM) Market Size YoY Growth (2016-2027) & (US$ Million)
    Figure 54. Saudi Arabia IT Service Management (ITSM) Market Size YoY Growth (2016-2027) & (US$ Million)
    Figure 55. UAE IT Service Management (ITSM) Market Size YoY Growth (2016-2027) & (US$ Million)
    Figure 56. ServiceNow Revenue Growth Rate in IT Service Management (ITSM) Business (2016-2021)
    Figure 57. Atlassian Revenue Growth Rate in IT Service Management (ITSM) Business (2016-2021)
    Figure 58. Ivanti (HEAT Software) Revenue Growth Rate in IT Service Management (ITSM) Business (2016-2021)
    Figure 59. IBM Revenue Growth Rate in IT Service Management (ITSM) Business (2016-2021)
    Figure 60. Broadcom Revenue Growth Rate in IT Service Management (ITSM) Business (2016-2021)
    Figure 61. BMC Software Revenue Growth Rate in IT Service Management (ITSM) Business (2016-2021)
    Figure 62. ASG Software Revenue Growth Rate in IT Service Management (ITSM) Business (2016-2021)
    Figure 63. Axios Systems Revenue Growth Rate in IT Service Management (ITSM) Business (2016-2021)
    Figure 64. SAP Revenue Growth Rate in IT Service Management (ITSM) Business (2016-2021)
    Figure 65. Cherwell Software Revenue Growth Rate in IT Service Management (ITSM) Business (2016-2021)
    Figure 66. Micro Focus (Formerly HPE) Revenue Growth Rate in IT Service Management (ITSM) Business (2016-2021)
    Figure 67. Freshworks Revenue Growth Rate in IT Service Management (ITSM) Business (2016-2021)
    Figure 68. Ultimo Revenue Growth Rate in IT Service Management (ITSM) Business (2016-2021)
    Figure 69. Epicor Revenue Growth Rate in IT Service Management (ITSM) Business (2016-2021)
    Figure 70. TOPdesk Revenue Growth Rate in IT Service Management (ITSM) Business (2016-2021)
    Figure 71. Samanage Revenue Growth Rate in IT Service Management (ITSM) Business (2016-2021)
    Figure 72. Agiloft Service Revenue Growth Rate in IT Service Management (ITSM) Business (2016-2021)
    Figure 73. Symantec Revenue Growth Rate in IT Service Management (ITSM) Business (2016-2021)
    Figure 74. SysAid Revenue Growth Rate in IT Service Management (ITSM) Business (2016-2021)
    Figure 75. SolarWinds Revenue Growth Rate in IT Service Management (ITSM) Business (2016-2021)
    Figure 76. Autotask Revenue Growth Rate in IT Service Management (ITSM) Business (2016-2021)
    Figure 77. Bottom-up and Top-down Approaches for This Report
    Figure 78. Data Triangulation
    Figure 79. Key Executives Interviewed
Please ask for List of Figures. Request Sample Report
Companies Included in Reports:
ServiceNow
Atlassian
Ivanti (HEAT Software)
IBM
Broadcom
BMC Software
ASG Software
Axios Systems
SAP
Cherwell Software
Micro Focus (Formerly HPE)
Freshworks
Ultimo
Epicor
TOPdesk
Samanage
Agiloft Service
Symantec
SysAid
SolarWinds
Autotask
Frequently Asked Questions
IT Service Management (ITSM) report offers great insights of the market and consumer data and their interpretation through various figures and graphs. Report has embedded global market and regional market deep analysis through various research methodologies. The report also offers great competitor analysis of the industries and highlights the key aspect of their business like success stories, market development and growth rate.
IT Service Management (ITSM) report is categorised based on following features:
  1. Global Market Players
  2. Geopolitical regions
  3. Consumer Insights
  4. Technological advancement
  5. Historic and Future Analysis of the Market
IT Service Management (ITSM) report is designed on the six basic aspects of analysing the market, which covers the SWOT and SWAR analysis like strength, weakness, opportunity, threat, aspirations and results. This methodology helps investors to reach on to the desired and correct decision to put their capital into the market.

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